On the email and paperwork that moves with every load: quote requests, booking, carrier and customer updates, bills of lading and customs documents, freight bill audit and claims. Agents read and draft in your TMS and inbox, and a person approves every rate and commitment.
Desk by desk
What we would build across the office, each one trained on how your team works today.
01
Quotes and booking
From a quote request to a covered load.
Quote requests readLanes, weights, equipment and dates pulled from the email.
Rates draftedFrom your own rates and history, for a person to approve.
Load bookingEntered into the TMS and confirmed.
Carrier follow upsCapacity and pickups confirmed.
02
Tracking
Telling customers what’s happening before they ask.
Status updatesFrom carrier messages and tracking, on the schedule each customer wants.
ExceptionsLate pickups and missed appointments flagged early.
Customer questionsAnswered from the TMS.
AppointmentsDock appointments booked and kept.
03
Shipping documents
The paperwork that moves with the freight.
Bills of ladingDrafted from the booking.
Proof of deliveryMatched to each load.
Customs documentsAssembled for a broker to check.
Rate confirmationsDrafted and tracked to signature.
04
Billing and claims
Getting paid in full and on time.
Freight bill auditInvoices checked against the agreed rates and accessorials.
InvoicingDrafted as soon as the paperwork is complete.
ClaimsDrafted with the documents that support them.
Lane reportsVolume, margin and on-time pulled together.
We don’t replace people.
We build tools that take the repetitive part off people’s desks, so they have more time for the work only they can do, and every day is a little easier. Every agent works for someone on your team, and a person stays in charge of what matters.
The rules you work under
We work within your rules.
It runs where your data already lives, and a person approves what matters. How we handle your data
Rates and commitmentsThe agent drafts rates and bookings. A person approves every rate and every promise to a customer.
Your data stays yoursRates, customers and carriers stay in your systems and never train anyone else’s model.
A record of every stepEvery action the agent takes is logged with its reason, and can be undone.
How it starts
One desk at a time, so every step is proven before the next.
01A working callHow the office runs today, where the hours go, and what must never go wrong.
02One desk firstWe pick the work worth the most and build that, joined to the systems you have.
03Run alongsideIt works real cases next to your people until it matches them.
04Then the next deskEach desk added once the last one has earned its place.
Questions
Does it work with our TMS?
Yes. We work with the systems you already run, through their own connections where they have them, and through email and exports where they do not.
Can it update customers on its own?
Routine status updates can be approved once and then go out on their own. Anything new waits for a person.